Pink Sheet Penny Stocks KANA
MENLO PARK, Calif.--(BUSINESS WIRE)--Oct. 31, 2005--KANA Software, Inc. (Pinksheets: KANA.PK), a leading provider of service resolution management (SRM) solutions, today announced that Communications Data Services, Inc. (CDS), a subsidiary of The Hearst Corporation, has selected KANA Response, its industry-leading email response management application, to improve agent performance and reduce the cost of processing more than two million emails each year. With this unique customer service application in place, the company is poised to take advantage of new business opportunities, improve customer service and reduce overall costs.
As the fulfillment partner for many of the world's publishers, including The Hearst Corporation, CDS manages publication Web sites, processes orders for magazines and merchandise and responds to a variety of questions from subscribers of hundreds of magazines. To manage this enormous amount of customer inquiries, the company selected KANA Response. This software will automate the complete range of requests, from simple product questions to complex billing adjustments and account openings. Its auto suggest, auto reply and categorization tools provide for faster and consistent answers to customer queries.
'We are pleased to put in place a system to more swiftly manage our clients' emails,' says Nancy Gessmann, CDS vice president and"
